Family-owned. Fully independent. IICRC certified. We respond fast to fire, water, mold, and storm damage — and work directly with your insurance from the first call.
The Proof Is in the Record
96% and 94% figures sourced from verified GuildQuality third-party post-job surveys.
Licensed, Certified & Accountable
The restoration industry's highest standard. Our technicians are trained, tested, and held to a national code of ethics — not just experienced workers.
Industry Gold StandardRequired by federal law for renovation work in homes built before 1978. We are certified. Many of our competitors are not — which puts you and your family at risk.
Federally RequiredNew York State doesn't let just anyone touch mold. Our license means we are legally authorized, inspected, and held accountable to get it right — every time.
State Licensed & AccountableYour Safety Comes First
You're letting strangers into your home during one of the worst days of your life.
Every technician is fully background-screened before they ever step foot in your home.
We hold our team to the same standard we'd want if it were our own family's home.
Marked vehicles and company uniforms — so you always know who you're opening the door to.
Every job. Every technician. No exceptions.
Our standard — not a promise we made yesterdayLocally Owned. Community Rooted.
Fire & Water Restoration, LLC was founded in Syracuse in 1999 by people who live and work in Central New York — and that's never changed. No corporate oversight. No out-of-state call centers. No franchise playbook dictating how we treat you.
When you call us, you reach our team. When we show up, it's our people — trained, certified, and accountable to this community. We hire locally, we know the region, and when the job is done, we're still here. That's what 27 years in one place looks like.
What We Handle
From the first emergency response to the final walkthrough — every service backed by 27 years in Central New York.
Burst pipe? Basement flooding?
We extract standing water, dry the structure, and monitor moisture levels until your property is fully stabilized — before secondary damage sets in.
Fire or smoke damage?
Fire damage doesn't stop when the flames do. We remove soot and debris, neutralize odors, and improve air quality so your property is safe to restore.
Sewage backup?
Sewage backup is a serious health hazard, not just a mess. We safely extract, decontaminate, and sanitize — leaving the space clean, odor-free, and safe for use.
Identify the source, contain the area, remove contaminated materials, correct moisture.
Strict safety protocols, proper disposal, complete discretion. Full decontamination.
Deep clean beyond surface dirt — stains, allergens, and odors removed.
Insurance? We Handle That.
Most of Our Clients Pay
Out of Pocket.
We've spent 27 years working directly alongside insurance carriers, adjusters, and agents across Central New York. We know how the process works — and we make sure it works for you.
Here's how it works
We pick up 24/7 and dispatch immediately — no voicemail, no waiting.
Insurance-grade documentation from day one — the kind adjusters need to process your claim fast.
Direct coordination with your carrier. No paperwork for you, no going back and forth.
Transparent, itemized invoicing. No surprise charges. Most clients owe little to nothing.
Not sure if your damage is covered?
Call us first. We'll help you figure it out.
What Happens When You Call
Real person, every call — day or night. We arrive prepared, not guessing.
Full scope evaluated before any work begins. No commitments until you have the complete picture.
Water extracted, structure dried, hazards contained. Fast and methodical — every time.
We don't set equipment and disappear. Every step monitored, tracked, and documented for your claim.
We walk the property with you when the job is done. You see exactly what happened — no loose ends.
From your first call to the final walkthrough —
you'll always know where things stand.
What CNY Is Saying
We don't ask you to take our word for it.
Featured Reviews
I never felt taken advantage of nor did they talk down to me. They answered every question with patience and tact. I am a 76 year old woman who built a house with her husband — my experience was respected. I couldn't ask for better help.
Chris, Ryan, Brian and the team came within an hour. They came to check on and document the drying progress each day until the monitor indicated walls and ceilings were dry. Their service was beyond exceptional in efficiency, effectiveness, and respect for our time and property. 10 stars!
All of the employees were extremely professional, courteous, and helpful — and they were very comforting to my Mom in a very stressful situation. It was not just a job to them. They actually cared.
More from CNY Homeowners & Businesses
“They were there in a heartbeat. Mark kept us informed every step of the way and was available by cell 24/7.”
“Recommended by our insurance company. Ryan and his team showed up within an hour and went above and beyond.”
“In the unfortunate event of a fire or flood, Fire & Water Restoration is the only name that comes to mind.”
“Ryan and Joey arrived very quickly. Professional, knowledgeable, reliable, and trustworthy through the whole process.”
“Ryan kept me informed on a daily basis and made a very stressful situation easier to handle.”
“They worked really hard to keep my out of pocket cost to a minimum. 10/10 — they will always be my first call.”
“Chris was professional, knowledgeable, and very capable. The work exceeded my expectations. Highly recommend!”
“The entire staff was always very encouraging and kind during a very frustrating time for us.”
“If it was not for them I do not know what I would have done. They worked around my schedule and took care of everything.”
“They were there in a heartbeat. Mark kept us informed every step of the way and was available by cell 24/7.”
“Recommended by our insurance company. Ryan and his team showed up within an hour and went above and beyond.”
“In the unfortunate event of a fire or flood, Fire & Water Restoration is the only name that comes to mind.”
“Ryan and Joey arrived very quickly. Professional, knowledgeable, reliable, and trustworthy through the whole process.”
“Ryan kept me informed on a daily basis and made a very stressful situation easier to handle.”
“They worked really hard to keep my out of pocket cost to a minimum. 10/10 — they will always be my first call.”
“Chris was professional, knowledgeable, and very capable. The work exceeded my expectations. Highly recommend!”
“The entire staff was always very encouraging and kind during a very frustrating time for us.”
“If it was not for them I do not know what I would have done. They worked around my schedule and took care of everything.”
“Brian was thorough in explaining what the crew would do. The crew showed up on time and performed exactly as explained.”
“They are knowledgeable, efficient, and they stay until the job is done correctly. Highly recommend for any job.”
“A terrific organization. Everyone was helpful and professional during a very difficult time for our business.”
“Young, energetic, professional workers. They went right to work every morning, on time, and got the job done.”
“The gentlemen were professional, knowledgeable and kind. My garage was left in great condition considering the work done.”
“Our basement flooded on a Friday. Matt assessed the situation and a crew arrived Saturday morning. Very prompt and professional.”
“Mike and Jake were very professional and thorough. They answered all our questions and made the process very smooth.”
“They were funny and thoughtful — they even got a cupcake for my birthday. Job done in no time. Very professional.”
“Brian was thorough in explaining what the crew would do. The crew showed up on time and performed exactly as explained.”
“They are knowledgeable, efficient, and they stay until the job is done correctly. Highly recommend for any job.”
“A terrific organization. Everyone was helpful and professional during a very difficult time for our business.”
“Young, energetic, professional workers. They went right to work every morning, on time, and got the job done.”
“The gentlemen were professional, knowledgeable and kind. My garage was left in great condition considering the work done.”
“Our basement flooded on a Friday. Matt assessed the situation and a crew arrived Saturday morning. Very prompt and professional.”
“Mike and Jake were very professional and thorough. They answered all our questions and made the process very smooth.”
“They were funny and thoughtful — they even got a cupcake for my birthday. Job done in no time. Very professional.”
Where We Work
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Common Questions
Most fire, water, sewage, and mold damage is covered under standard homeowner policies. We work directly with your carrier and adjuster from day one. Call us first — we'll help you understand your coverage before you commit to anything.
No. Every cost is explained before work begins. Itemized, insurance-grade pricing — nothing added after the fact. If scope changes, we communicate with you and your adjuster first.
Within the hour across most of CNY — day or night, weekends included. A real person answers and we dispatch immediately.
Shut off water if safely reachable. Don't re-enter after fire or smoke. Keep everyone out of sewage or biohazard areas. Most importantly — don't touch anything. Disturbing the damage before our assessment can complicate your insurance claim.
Mitigation is what we do — stopping and stabilizing damage before it worsens. Restoration is the rebuilding phase: drywall, flooring, reconstruction. We handle mitigation fully and document everything your contractor needs to begin.
Yes. IICRC Certified Firm, EPA Lead-Safe Certified, and NYS Licensed for Mold Mitigation. Every technician is background-checked and drug-tested. You'll know who's coming before they arrive.
Yes. Residential and commercial — homes, churches, office buildings, and multi-unit properties. Our documentation process is built to meet commercial claim requirements.
No. Protective coverings used throughout. We clean up after every visit and leave the area stabilized and safe — never torn apart and abandoned.
The longer fire, water, or mold damage goes unaddressed, the worse — and more expensive — it gets.